At Bonehead Tackle, we want you to be completely satisfied with your purchase. We understand that sometimes, things may not go as planned. That’s why we have a simple and friendly refund policy in place to ensure your peace of mind.
1. 30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receiving it for a full refund, no questions asked.
2. Eligibility for Refunds:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please make sure to include all the accessories, tags, and manuals that came with the product.
3. Return Process:
To initiate a return, simply contact our friendly customer support team within 30 days of receiving your order. They will guide you through the return process and provide a return address to you.
4. Return Shipping:
The cost of return shipping will be your responsibility, unless the return is due to a mistake on our part (defective or wrong item sent). We recommend using a trackable shipping service to ensure that the product reaches us safely.
5. Refund Processing:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. Upon successful inspection, we will process your refund within 5 business days. The refund will be issued in the original form of payment used during the purchase.
6. Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions, concerns, or need assistance at any step of the refund process, please don’t hesitate to reach out to our dedicated customer support team. We are here to help!
Remember, at Bonehead Tackle, we value your trust and strive to provide exceptional products and customer service. We want your fishing experience to be enjoyable and hassle-free.